GENERAL MANAGER - TAVI, WINDSOR

About Us

Founded in 2020, Circa45 is a privately owned company offering members club and coworking spaces with a focus on localism and community. Its mission is to create dynamic environments that encourage people, their business and communities to thrive locally. The clubs are curated for those in need of a professional home from home, for people looking for a base with the buzz of a city workspace without the commute. 

 

Tavi, set to launch in Autumn 2021, is an exciting new concept opening in the heart of Windsor, offering tailored membership packages.  The vision is to bring a genuine sense of community back to work life, harnessing the skills and expertise of local businesses in Windsor to help shape the program and experience.  Tavi offers work spaces, a professional lounge, a networking café, F&B, a program of education and wellbeing events and much more.

 

The Role

We’re looking for Tavi’s General Manager.  A strategic business partner who joins us with a wealth of experience and vision.  This role is absolutely integral to our success.

 

You will be responsible for overseeing all aspects of the business and fully accountable for delivery at Tavi.  You’ll be involved at the very beginning, aligned with our vision and hungry for success.  Working for an independent business you’ll have autonomy to build, implement and influence.   You will work closely with the business founder and directors, who will trust in your brilliance.

 

Tavi is the latest opening from Circa45. With ambitious growth targets, the future opportunities for this appointment stretch far beyond Windsor.

 

Responsibilities

  • Commercial performance of the business. Optimising profit,  maximising margins.  You will work (with the support of the Member Manager) to meet sales targets and ensure revenue growth. Pro-actively identifying and solving problems that affect sales and profit.

  • Exceptional guest care. Ensuring high standards of customer service and a superior member experience. You lead by example and set a warm, welcoming and efficient tone.

  • Operational Excellence. You have overall responsibility for ensuring that the venue is operated and maintained to maximise profitability, while ensuring that Tavi’s vision remains at the heart of everything you do.  You are responsible for our full offering, including F&B, coworking, professional partnerships, events, finance, housekeeping, suppliers, stock control and facilities. 

  • Leadership. Team leadership, staffing shifts and schedules, briefings, recruitment, staff retention, day-to-day staff management, learning, development and working culture.   You are responsible for ensuring the team are engaged, efficient and love their jobs.  This is a hands on role.  You’ll be visible on the floor for staff and members.

  • Community Spirit.  You share our goal to ensure Tavi contributes positively to Windsor, supporting other local businesses, forging strong professional partnerships and offering local professionals a space to thrive.

  • Brand Ambassador.  You take pride in building a loyal member base and a strong reputation for Tavi within the community.

  • Issue Resolution.  You resolve issues and solve problems both for staff and members.  You ensure members are adhering to our house rules.  You take immediate corrective action when issues occur.

  • Reporting.  You will present regular updates to management on commercial and operational performance.  You will deal with cash and accounting and report on takings.

  • Governance.  You will ensure company standards, policies and procedures are clearly communicated and well met.

  • H&S.   You’ll set standards for food safety and allergy procedure, following local, government and regional compliance and abiding by legal standards. You understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and members.

 

About you

  • You are an active member of the local community; you have your finger on the pulse and love Windsor as much as we do.

  • You are a creative and analytical thinker who encompasses strong business aptitude and is driven by results.

  • You are excited to work for a growing company.  You will have a pivotal role in a small team and relish the prospect of growing with us.

  • You are an influential character.  You set the tone of professionalism, positivity and standards of excellence.  You are confident, friendly and efficient.  You communicate effectively with internal and external stake holders.

  • You have an entrepreneurial spirit, you understand and/or have worked closely with entrepreneurs or start-ups.  You can talk their language.

  • You have a proven ability to forecast, budget & grow revenues.

  • You are an inspiring leader with experience of people management and conflict resolution.  You are good at getting the best out of people.

  • You are ambitious, positive and passionate about what you do.

  • You always act with integrity.

  • You maintain a positive attitude and great sense of humour at all times.

 

Experience/Skills 

  • 7-10 years experience working as a General Manager, managing high-volume Food and Beverage (F&B) or multi-unit operations.

  • Personal License Holder.

  • Experience building and leading a successful team.

  • Highly organised, efficient and detail oriented.  Comfortable working in a fast-paced environment.

  • Be physically fit and able to safely lift, bend and stand/walk or long periods of time.

  • Conversant with fire, emergency and bomb protocols.

  • Experience launching a new establishment is an advantage.